Refund policy
NERESSA™ – 30-Day Return & Refund Policy
At NERESSA™, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
1. Starting a Return
To request a return, contact us at:
Please include:
- Your full name
- Your order number
- The reason for the return
- Clear photos if the item is damaged, defective, incomplete, or incorrect
Our support team will review your request and provide the correct return instructions and return address.
Please contact us before sending your return. Returns sent without prior approval may not be accepted.
2. Return Eligibility
To qualify for a change-of-mind return, the item must be:
- Unused and unwashed
- In its original condition and packaging
- Free from damage, stains, odours, or signs of use
- Accompanied by proof of purchase
Opening the package to inspect the product does not automatically make it ineligible for return, provided the item remains unused, unwashed, complete, and in its original condition.
For hygiene reasons, exfoliating towels that have been used or washed cannot be returned for a change of mind.
3. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, incomplete, or incorrect, contact us at:
We recommend contacting us within 7 days of delivery so we can resolve the issue as quickly as possible.
Please include your order number and clear photos of the product and packaging. After reviewing the issue, we may offer:
- A replacement
- A full refund
- A partial refund
The available resolution will depend on the circumstances of the issue.
4. Non-Returnable Items
We may not accept returns for:
- Requests submitted after the 30-day return period
- Products that have been used, washed, altered, or damaged after delivery
- Products with stains, odours, or other signs of use
- Products with missing original packaging
- Gift cards
- Items clearly marked as final sale
This does not limit any mandatory consumer rights available under applicable law.
5. Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns.
If we confirm that the item arrived damaged, defective, incomplete, or incorrect, NERESSA™ will provide the appropriate return, replacement, or refund instructions.
Please wait for approval before returning an item. We recommend using a tracked shipping service for approved returns.
6. Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact us at:
7. Exchanges
We do not currently offer direct exchanges.
To receive a different colour or item, please request a return for the original product and place a new order after your return has been approved.
8. Contact Us
For questions about returns or refunds, contact:
NERESSA™ Customer Support
neressa.support@gmail.com