FAQs
Frequently Asked Questions
Everything you need to know about Neressa™ — before and after your order.
Product
Neressa™ is a 25 × 100 cm textured exfoliating shower towel, designed to be held from both ends to comfortably reach the back, shoulders and body during your shower routine.
Neressa™ is available in Black, Blue and Pink. All three share the same 100 cm long-reach design.
Neressa™ is designed for everyone. The 100 cm length and textured surface work the same way regardless of who's using it.
The woven texture is designed to lather easily with body wash while providing more surface contact than a small handheld sponge. Many customers start with lighter pressure and adjust from there.
Shipping
Orders within Canada typically arrive within 8–12 business days after dispatch. You'll receive a tracking number once your order ships.
Right now, Neressa™ ships to addresses within Canada. Reach out to our support team if you have a question about a specific location.
Tracking numbers are typically sent within 24 hours of your order being dispatched.
Returns
We offer a 30-day return policy from the date your order is delivered. Reach out to our support team to start a return.
Email our support team with your order number and we'll walk you through the next steps.
Orders
You can track your order any time from our Track Order page using the tracking number sent to your email.
If your order hasn't shipped yet, contact our support team as soon as possible and we'll do our best to update it.